Welcome to Hairsystems.net (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, Hairsystems.net, and the purchase of our non-surgical male hair replacement systems, toupees, accessories, and adhesives (collectively, “Products”). By placing an order, you agree to be legally bound by these Terms.

1. Product Descriptions and Color Match Disclaimer

  • Visual Representation: We make every effort to display the colors, textures, and styles of our hair systems accurately online. However, computer monitors and screens vary. We cannot guarantee that your monitor's display of any color will perfectly match the physical Product.

  • Natural Variance: Because our products may feature human hair, slight variations in color, density, and wave pattern are normal and do not constitute a product defect.

2. Custom Orders and Sizing Responsibilities

  • Customer Specifications: For custom-made or cut-to-size hair systems, you are solely responsible for providing accurate measurements, base sizes, template molds, and hair samples.

  • No Adjustments: We are not liable for ill-fitting systems resulting from inaccurate measurements or templates provided by the customer. Custom orders cannot be modified, canceled, or refunded once production has begun.

3. Hygiene, Return, and Exchange Policy

  • Hygiene Regulations: Due to public health and hygiene regulations surrounding hair products, hair systems cannot be returned or exchanged once they have been worn, cut, styled, washed, chemically treated, or altered in any way.

  • Stock Item Returns: Eligible, unaltered stock items may be returned within 7 days of delivery, provided they remain in their original, unaltered factory packaging.

  • Handling Fees: Canceled or returned orders may be subject to a restocking or handling fee of 10% to cover processing costs. The buyer assumes all return shipping costs and risks.

4. Limitation of Liability and Adhesives Warning

  • Chemical Sensitivity: Hair system installation requires adhesives, tapes, solvents, and bonding agents. You are solely responsible for conducting a 24-hour skin patch test before full application of any adhesive product.

  • No Medical Claims: Our Products are cosmetic, non-surgical solutions. We are not liable for any skin irritation, allergic reactions, hair loss, scalp damage, or infection resulting from the use or misuse of our Products or third-party products, chemical, including but not limited to bonding agents.

  • Styling Risks: We are not liable for damage caused to the hair system by improper installation, DIY modifications, excessive heat styling, improper washing, or errors committed by independent, third-party salons or stylists.

  • Maximum Liability: To the maximum extent permitted by applicable law, our total liability for any claim arising out of a Product purchase shall not exceed the actual purchase price paid for that specific item.

5. Shipping, Delivery, and Risk of Loss

  • Risk of Loss: All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for the products pass to you upon our delivery of the package to the shipping carrier.

  • Delays: Shipping windows are estimates only. We are not liable for carrier delays, custom clearances, customs duties, or lost/stolen packages after marked as delivered by the carrier.

6. Subscriptions and Automatic Renewals

  • Automatic Billing: If you sign up for a recurring hair system subscription, your payment method will be automatically billed at the interval specified during checkout.

  • Cancellation: You may cancel your subscription at any time through your online portal or by emailing our support desk. Cancellations must be processed 35 days before the next scheduled billing cycle to avoid charge placement.

7. Governing Law and Dispute Resolution

  • Jurisdiction: These Terms and any disputes arising from your purchases will be governed by and construed in accordance with the laws of Georgia, United States of America without regard to conflict of law principles.

  • Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by binding arbitration in Atlanta, Georgia rather than in a court of law.